If your order hasn't arrived within the expected timeframe, check your tracking link first
For missing parcels, contact us within 5 business days of the expected delivery date
Damaged items in transit must be reported within 48 hours of receipt with photographic evidence
We will arrange a replacement or refund for confirmed transit damage
🏢 Business & Project Deliveries
We can hold stock for phased project deliveries — contact us to arrange
Delivery to site addresses, data centres and broadcast facilities accepted
Named delivery contacts and access instructions can be noted on orders
Pallet delivery available for large orders — request at time of ordering
Returns Policy
Returns & Refunds
We accept returns within 30 days for unused items in original packaging. Our process is straightforward.
1
Contact Us First
Email sales@iviewdata.com or call +44 (0)116 278 7812 with your order number and reason for return. We will issue a Return Merchandise Authorisation (RMA) number.
2
Package the Item
Return the item in its original packaging with all accessories, documentation and cables. Clearly write the RMA number on the outside of the parcel.
3
Ship to Us
Send the parcel to our Leicester address using a tracked service. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
4
Refund or Replacement
Once received and inspected, we will process a full refund to your original payment method within 5 business days, or dispatch a replacement if preferred.
Warranty
Magewell Product Warranty
✅ What's Covered
Manufacturing defects and component failure
Firmware issues verified as hardware-related
Full 3 years from date of purchase
Replacement or repair at iView Data's discretion
No charge for parts or labour on valid warranty claims
❌ What's Not Covered
Physical damage, drops or impact
Liquid ingress or environmental damage
Damage caused by incorrect installation or misuse
Normal wear and tear
Products with tampered or removed serial numbers
Need Help With an Order or Return?
Our team is available Monday to Friday, 9am–5:30pm GMT.
