Our engineers are based in the UK and provide pre-sales system design, installation guidance, driver troubleshooting and post-sales technical support across the complete Magewell product range.
Speak directly with a UK engineer. Available Monday to Friday, 9am–5:30pm GMT.
+44 (0)116 278 7812Send your technical query by email. We aim to respond within one business day.
sales@iviewdata.comFor complex technical issues, log a ticket directly with Magewell's global engineering team.
tickets.magewell.comOur team handles both pre-sales and post-sales technical queries across all Magewell product families.
Windows, macOS and Linux driver installation, version compatibility guidance and troubleshooting for all Magewell capture and encoding devices.
SDI, HDMI, NDI, SRT and IP signal routing advice. Integration with broadcast switchers, NLEs, streaming platforms and conferencing systems.
Pre-sales consultation to specify the correct Magewell hardware for your project — studio builds, OB vehicles, conference rooms and IP workflows.
Guidance on applying firmware updates safely, understanding release notes and maintaining device performance across your installed base.
NDI network setup, SRT configuration, multicast/unicast routing and network bandwidth planning for IP video workflows.
Fault diagnosis, warranty claim processing and RMA coordination for defective Magewell products purchased through iView Data.
Our technical team covers the complete Magewell portfolio sold through iView Data.
Call us during business hours for immediate technical assistance from a UK engineer.
All email technical queries are acknowledged and responded to within one business day.
In-depth system design reviews and multi-device integration queries are resolved within 48 business hours.