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What is the warranty policy for our products?

The period of limited manufacturer’s warranty starts from the date of original purchase.

  • Gen 1 Family: one (1) year;
  • Pro Capture/Eco Capture/USB Capture Family: two (2) years;
  • USB Capture Plus Family: three (3) years;
  • Ultra Stream Family: two (2) years;
  • I/O Family: three (3) years;
  • Pro Convert Family: two (2) years;
  • Mini Repeater: one (1) year;
  • The breakout cables or adapters provided as accessories: one (1) year;
  • Any low profile bracket provided as an accessory is not included in the free limited warranty.
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